Terms and Conditions

Welcome to Sensory Tree. These terms and conditions outline the rules and regulations for the use of the Sensory Tree online shop. By accessing this website and making a purchase, we assume you accept these terms and conditions. Please do not continue to use Sensory Tree if you do not agree with all the terms and conditions stated on this page.

1. General Information

Sensory Tree operates as an online store offering sensory products and related goods. By purchasing products from this website, you agree to these terms, which apply to all users of the site.

2. Product Information

We strive to provide accurate descriptions and images of our products. However, we cannot guarantee that colors, textures, and sizes will be perfectly represented on every device. Any discrepancies in product representation will not be considered grounds for return or refund unless the product is defective.

3. Orders and Payments

All orders are subject to acceptance and availability. We reserve the right to refuse service or cancel orders at our discretion.
Payments must be made at the time of purchase. Accepted payment methods include major credit card through Paymate gateway and bank deposit. we also except payments from funding providers.
Prices are subject to change without notice but will not affect orders already confirmed.

4. Shipping and Delivery

Orders will be processed within
Ready made and in stock Items: Take 1-2 days to be dispatched
Custom orders: Take between 5 -10 days depending on the product ordered. Large custom orders (with many custom products) may take longer. Please contact us for an eta. business days and shipped according to the chosen shipping method. We are not responsible for delays caused by third-party shipping services.
Shipping
North Island 2-3 days
South Island 2-5 days
You will be able to track your order from your account page or from the link on your invoice.
Delivery Issues: If your order is delayed or lost, please contact us at Supoort@sensorytree.nz so we can assist in resolving the issue.

5. Returns and Refunds

At Sensory Tree, we aim to ensure that all our products meet high-quality standards. Please review our refund policy below:

Refunds for Faulty Items: Refunds are available only for items that are faulty upon arrival. If you receive a faulty item, please contact us within 7 days of receiving your order. We will require evidence of the fault (e.g., photos or a description of the issue) to process your refund.

No Change of Mind Policy: Due to the nature of custom products and hygiene considerations, we do not offer refunds or exchanges for change of mind. This policy is in place to ensure the quality and safety of our products.
Refund Process: Once we receive and inspect your returned item, we will notify you of the outcome of your refund. If approved, refunds will be processed to the original payment method within 7 business days. If the returned item does not meet our standards (e.g., used, damaged, or missing parts not due to fault), we reserve the right to refuse a refund.
Return Procedure: To initiate a return for a faulty item, please contact us for return address details. We will send you a delivery bag and set up pick up for your item from your chosen address.

6. Intellectual Property Rights

All content, including images, designs, and text on Sensory Tree website is the property of Sensory Tree Ltd or its licensors. You are not permitted to:

Republish or redistribute content from Sensory Tree without permission.
Use content for commercial purposes without proper attribution or authorization.

7. Limitation of Liability

While we strive to ensure the accuracy of information on this site,

Sensory Tree will not be held liable for:

Any direct, indirect, or consequential damages arising from the use or inability to use our website.
Errors or omissions in product descriptions, pricing, or availability.
Delays or interruptions in service due to technical issues.

8. External Links

Sensory Tree may contain links to third-party websites. These external sites have their own terms and privacy policies, and we are not responsible for their content or practices.

9. Modifications to Terms

Sensory Tree reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page with the "Last Updated" date. Continued use of the site following any updates indicates your acceptance of the revised terms.

10. Governing Law

These Terms and Conditions are governed by the laws of [Your Country/Region], and any disputes will be handled in accordance with the jurisdiction of [Your Jurisdiction].